K11 ARTUS

Had a couple days stay at these apartments. A few thing that I may say for those looking to know wether it is worth it or not 1. Location - is great, a few minutes walk to the Tsim Sha Tsui metro stations, ferry, 24 hour 7-eleven etc. 2. Room with a balcony is a must have - you’re basically paying for you personal spot with a harbor view which is fantastic 3. Rooms have everything you need and are spacious. We had a washing and drying machine, fridge, stove. Nothing to add here 4. Rooms filling is great 5. Staff is extremely helpful and friendly from reception to the pool and restaurant. 5* service here 6. The connecting floor and restaurant area are just stunning. Feels like you’re walking inside someone luxury apartment - big chess for children, other table games, view spots to chill I front of the great view, various art installations. It’s a great place to be What I can not understand is how in that wonderful place it can be such a mediocre kitchen. I’m not particularly picky on the food, conbini foods and Don Quijote fried chicken are fine for me, but that was something unexpected. I would highly suggest changing the kitchen to something more appropriate to the overall level of the apartment. Hong Kong has a billion fantastic kitchen options but that was around European 3* old hotel experience, unfortunately. It just didn’t taste anyhow, nothing. The buns were not fresh, the salad was not fresh, eggs were not done correctly, though deserts were fine. Anyway, hope this helps somebody

One of the best location, we thoroughly enjoyed our stay. Staff at check in was superb. The room was excelent and the veiw from your balcony was phenomenal.

We had a very nice stay at K11 Artus. The view from our room is incredible and the washer/ dryer is such a convenience for us.

Very good experience, nice to and helpful staff, will recommend to friends

Great location convenient access to K11 Musea mall Grand Harbour view giving relaxing holiday specially great view enjoyed fireworks event.

Regrettably, our family endured a series of unpleasant stay during the New Year countdown at this apartment hotel. We deliberately chose this hotel for its renowned artistry and exceptional artistic offerings. With its esteemed status as a luxury hotel, our expectations were set high not only for the hotel's architectural and craftsmanship standards, but also for its service quality. Alas, our experience left much to be desired, as the hotel felt more like an apartment hotel rather than a luxury hotel. Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff. The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended. We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge. The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room. The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set. As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the considerable expense.